I NEED TO CHANGE MY ORDER OR CHANGE MY ADDRESS. HOW CAN I DO THAT?

Unfortunately, our orders process very quickly once they've been submitted, so we are unable to make changes or cancellations once the order is submitted. To correct any errors with your order or your address information, we recommend contacting the carrier listed on your tracking email to request an address update or correction. If the order has been processed, unfortunately, the order will ship as is and cannot be modified. If you are unhappy with the products that were purchased, please reference our return policy.

I'M HAVING TROUBLE PLACING MY ORDER. WHAT'S WRONG?

We apologize for any difficulty you may have had while placing your order. Domestic customers Email us or call us at +12152757294, Monday through Friday between the hours of 9am and 6pm EST.

MY ORDER ARRIVED DAMAGED. PLEASE HELP.

We're sorry to hear that a portion of your order was damaged. In order to further assist you, domestic customers please usa@masarratmakeup.com  a photo of your damaged items and a screenshot of the packaging slip so we can assist in replacing your item.

HOW DO I RETURN OR EXCHANGE A PURCHASE MADE ON ANASTASIABEVERLYHILLS.COM?

We want you to be totally satisfied with your order; however, we understand if a product doesn't work out and want to make the return as painless as possible. Naturally, we cannot take returns on overly used products or products purchased outside of our 30-day return window. Please also note that we are not able to accept exchanges of products at this time. Unfortunately, at this time, we do not offer website credit for gift returns. All gift returns will be credited to the credit card of the gift purchaser upon receipt of the return. Please note: All discounted items are final sale.

For domestic customers, a return label will be sent to you. You will receive a refund for only the item(s) returned minus shipping. Original shipping costs are not refunded on returned items. Your refund will be issued to the original form of payment within 5-7 business days of the notification email sent to you, acknowledging your return has been processed.

Only items purchased on masarratmakeup.com will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return. Items purchased on masarratmakeup.com cannot be returned or exchanged at retailers that sell Masarrat Misbah Makeup

All returns should be mailed to:

Masarrat makeup

Attention: Returns Processing

3946 creekview ridge drive

BUFORD, GA, 30518

United States

Please include either the slip or copy of the original order confirmation in the package if possible.

HOW DO I CHECK ON MY ORDER STATUS?

Once your order is placed you will receive an order confirmation email. Please refer to the email on how to check the status of your order.

WHY WAS MY ORDER CANCELLED?

If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was cancelled for your protection, as the payment information provided did not match the payment source. Please make sure to contact your financial institution to confirm or update your payment details before placing a new order.

WHEN IS MY ORDER GOING TO SHIP?

Standard orders received before 4pm EST will be processed and shipped within 2 business days. Please allow additional processing time during holiday periods. Due to current events, carrier delays are to be expected. Our carrier partners are currently experiencing service delays due to COVID-19. Please allow 1 to 3 business days for your tracking number to show movement.

MY PACKAGE WAS LOST.

If you placed a domestic order and your package was lost and did not arrive, please contact our customer service team by email or call us at +12152757294, Monday through Friday between the hours of 9am and 6pm EST. We're happy to help in any way that we can.

I'VE ENTERED AN INVALID EMAIL ADDRESS, WHAT DO I DO?

Unfortunately, we are unable to send order information to an email address that differs from the one submitted with the order. Domestic customers please email to request an update regarding your order status.

WHERE DO YOU SHIP?

We currently ship to the following location:

USA